We have tried to make sure our returns process is as simple as possible. Whatever your reason for needing to make a return, please read the information below and then click the button for the form we will need back with the return. Please do not forget to make sure you package the return as safely and securely as possible.
Please contact us if you are unsure of anything or require assistance with a return.
Returning unwanted products
Returning faulty or damaged products
What is eligible for a return?
Returning unwanted products
- Products can be returned for any reason within 30 days of the initial purchase.
- Any return postage costs will be paid by the customer for unwanted items.
- Single cards must be returned in the same condition as purchased.
- Sealed product and accessories must be returned in their original packaging, undamaged and unopened.
- Products not returned in this condition will be refunded at 50% of the sale value.
Returning faulty or damaged products
- Faulty goods, or goods damaged in transit before receipt by the customer, can be returned within 30 days of the initial purchase.
- If you contact us first with information/images about the fault/damage, we will be able to provide a postage label for you, free of charge.
- Products returned for being faulty or damaged in transit are normally replaced/exchanged for identical products.
What is eligible for a return?
Most products are eligible for a return, anything that we cannot accept is noted within the product listing. For example, Pokémon TCG Code Cards, and similar items with a printed, single-use, redeemable code, are not eligible for returns.